GDPR and Client Contract
In order to start counselling, you must read and accept the below.
In order to start counselling, you must read and accept the below.
Client contract
1 ) Counselling lasts 50 minutes per session, unless you request shorter sessions.
2 ) You are entitled to 6 sessions of therapy.
3 ) To cancel or reschedule a session, at least 24 hours notice must be given by to the counsellor or administrator.
4 ) A late cancellation or a no show will count as one of the allocated sessions.
5 ) Two late cancellations or no shows, we will have to stop the counselling.
6 ) If you stop counselling because of late cancellations or no shows, re-referring in the future is possible but a drop in call with one of our administrators to discuss commitment to the service and the sessions will be required.
7 ) If you are late, the session will still end at the agreed time, and you will receive a shorter session.
8 ) Sessions must take place in a suitable environment; somewhere comfortable for you, but private. It’s important that you are not disturbed by others during your counselling sessions, or that your conversation is overheard.
9 ) If either you or the counsellor feels that the working relationship has broken down, then a referral will be made back to admin@stopbreathethink.org.uk and you will be allocated a new counsellor reconnect with you.
10 ) Sessions will not take place if you are under the influence of either alcohol or drugs.
11 ) A maximum of two weeks absence of regular sessions, due to illness or holiday, will be accepted. However, after this time appointments will not be held open for you and will need to re-referring yourself to admin@stopbreathethink.org.uk when you are ready to return.
12 ) Counsellor and client to agree the most suitable method of contact between sessions.
13 ) If cut off during a session, the counsellor will try to reconnect using the same method of communication. If this is unsuccessful the counsellor will contact the client on the emergency contact details provided.
14 ) All information shared during your counselling sessions is confidential, meaning this stays between you and your counsellor. If your counsellor feels you are at risk to yourself or somebody else, they may break confidentiality to seek further support for you. Your counsellor will let you know if they are going to do this.
15 ) If you have provided us with additional contact details for a referrer on your initial booking form (this might be a parent or professional that has supported you with the referral) we will share information about your attendance to sessions with this person. We may also contact them if we feel we need to break confidentiality, if we have reason to believe you are at risk of harming yourself or anybody; this also includes any follow up relating to these incidences.
16 ) It’s really important that children/young people have a private and confidential space to share how they are feeling and build a relationship with their counsellor. For this reason, counselling sessions must be 1-2-1 with the client and counsellor- you may only attend the intake assessment with the young person if they wish to have support for this appointment.
GDPR statement
Your personal data is important to Stop.Breathe.Think. We only store what we see as the minimum required information about you and your sessions. This is stored on our secure, private, GDPR compliant, clinical system called Iaptus. In addition to the information collected from your referral and intake, which includes your email, phone number, address, GP details and emergency contact, Stop.Breathe.Think keeps a very brief factual overview of what is bringing you to counselling from each of your sessions. These notes and your contact details are kept on Iaptus.
We gather anonymous data and insights into the support we are providing to young people via Iaptus and the information you provide helps us to understand the impact the service is having. The data we generate is not identifiable to you. All clients are given a unique reference code to ensure an extra layer of security and anonymity.
Stop.Breathe.Think keeps client records for up to 7 years, after which they will be destroyed. Please know you have the right to request and check any information.
Stop.Breathe.Think keeps about you. You can do this by emailing admin@stopbreathethink.org.uk and we will respond within 7 working days.
By starting counselling with Stop.Breathe.Think you agree to the terms I have just read to you. A written copy has been provided in the Welcome PDF which you would have received via email from one of our administrators.